This panel provides a face-to-face forum for our stakeholders to give their input and feedback about our decision making, processes and methodologies.

It also provides us with another avenue to keep our stakeholders better informed about operational and strategic topics of relevance.

We publish information in connection with our customer panel on our website, for information purposes only. While we make every effort to make sure the information regarding our customer panel is informative, this information may reflect works in progress and may be updated or amended from time to time. You should not rely on the information as a substitute for obtaining your own detailed independent advice. The information does not constitute legal, regulatory or business advice, and we do not guarantee its accuracy, suitability, fitness for purpose, reliability or completeness.

Information regarding our customer panel may include the views or recommendations of third parties and does not necessarily reflect the views of Powerlink Queensland or indicate a commitment by us to a particular course of action.

Customer Panel Terms of Reference

Working Group

Asset Reinvestment Review

Powerlink is undertaking a review of its asset reinvestment approach and criteria to ensure consistency with sound asset management and risk-based decision frameworks. The review is an opportunity for continuous improvement to deliver further benefits for customers.

We have established the Asset Reinvestment Review Working Group consisting of three members of our Customer Panel, customer advocates, the AER and Powerlink subject matter experts.

The purpose of the group is to consider key aspects of our Asset Reinvestment approach and develop a report with potential recommendations for implementation.

Asset Reinvestment Review Terms of Reference

Reference Group

As part of the 2027-32 Revenue Determination process, we’ve formed a Revenue Proposal Reference Group with members of our Customer Panel.

This smaller group enables deeper, more frequent engagement to provide detailed customer input into Powerlink’s Revenue Proposal.

Revenue Proposal Reference Group Terms of Reference

DATE

12 Feb 2025

Reference Group
Resources
Revenue Proposal Reference Group meeting #1 - 2027-32 Revenue Proposal
Presentation Notes
DATE

11 Nov 2024

Customer Panel

2024 Accountability Forum

Powerlink Queensland hosted the 2024 Accountability Forum in collaboration with CS Energy and Energy Queensland. This forum brought together customer panel members and organisational leaders for an in-depth discussion on our shared commitment to customer focus, energy affordability, sustainability, and supporting vulnerable customers.

Key moments included:

  • Leadership Updates: leaders from Powerlink, Energy Queensland, and CS Energy provided updates on our progress with the Energy Charter principles and future goals.
  • CEO & SME Panel Discussion: An open, engaging discussion addressed questions around policy, collaboration, social licence, focusing on how we can better support Queenslanders.
  • Networking Opportunities: Attendees connected during a networking lunch to reflect on the year’s developments and to explore aspects of Queensland’s energy future.
Resources
Presentation
DATE

12 Sep 2024

Customer Panel

The meeting provided updates on several key topics, including the Uniting Energy Support Program's impact, challenges in operating the transmission network, and an annual review of CAPEX, OPEX and Supply Chain. Additionally, the group received reports on the implementation of Asset Reinvestment Review findings, the Gladstone Priority Transmission Investment project, and feedback was sought on the 23/24 Energy Charter disclosure statement.
Resources
Presentation Meeting record and agenda
DATE

30 May 2024

Customer Panel

The Customer Panel meeting on 30 May 2024 included discussion on aspects of the energy transition, including some prevalent challenges such as hyperinflation and supply chain lead times. The meeting also covered several key initiatives, including the Queensland Renewable Energy Zones (REZ) framework, the 2028-32 revenue determination process, and Powerlink's commitments under the Energy Charter. An update on the annual 2024/25 transmission pricing was provided. There was also an announcement that the QFF Energy Engagement and Education Advisor has been recruited starting 1 July.
Presentation Meeting record and agenda
DATE

7 Mar 2024

Customer Panel

Powerlink Customer Panel members convened on 7 March for their first meeting of 2024. New panel members from Energy Queensland, St Vincent de Paul, the Queensland Farmers Federation and Queensland Renewable Energy Council (QREC) were welcomed alongside returning members.

Key topics covered included system strength unit pricing rule change, initial considerations in preparation for Powerlink’s next revenue determination, priority transmission investment (PTI) framework and REZ framework and roadmap.
Presentation Meeting record and agenda

Emergencies

1800 353 031

Report fallen powerlines or network damage 24 hours, 7 days a week

General Enquiries

1800 635 369
07 3860 2111

Monday to Friday 7:30am - 5:00pm

Online

Send an online enquiry or general feedback.