Connecting Queenslanders to a world-class energy future.
Our values
Our values guide our decision-making and strengthen the way we deliver safe, cost-effective and reliable transmission services to more than five million Queenslanders and 253,000 businesses.
Here at Powerlink, we have four core values: accountability, customer, teamwork and safety.
Our promise
We have signed onto a number of business and industry charters that support our commitment to deliver better outcomes for our customers.
Customer Service Charter
Our Customer Service Charter outlines our customer service standards and responsibilities and provides a clear understanding of what to expect from us.
We understand that our customers play a key role in how our network continues to evolve as we move towards a lower carbon future and provide greater choice in how energy is used and accessed. We are committed to providing excellent customer service and interacting with customers in a respectful and transparent way.
The Energy Charter
Together with our industry counterparts from across the electricity and gas supply chain we have committed to The Energy Charter.
This is the first cross-sector energy industry framework focused on better customer outcomes - delivering a more affordable, reliable and sustainable energy system for all Australians.
Each of the signatories to The Energy Charter publicly release their Energy Charter Disclosure Statements to report on their progress against five key principles.
The disclosures then go through an Independent Accountability Panel process. This is an independent process with many points of feedback and review which provide directions and advice to individual businesses.
The panel's findings will set the baseline for ongoing change and improvement, and it will be up to each signatory business to turn their recommendations and findings into action.
For more information:
- www.theenergycharter.com.au
- www.theenergycharterpanel.com.au
- Read all Powerlink's Energy Charter Disclosure Statements
Safety, Community and Environmental Commitments
We are committed to operating a safe, reliable and cost effective network. We uphold responsible environmental management, open communication and consultation on projects, and want to empower our people to make Powerlink a great place to work.
More information on safety and our community and environmental engagement programs can be found in the links below.